Project Overview
Industry
Digital Health / Telemedicine
Location
Austin, TX
Platforms
iOS, Android, Web Provider Portal
Engagement Duration
6 months
Status
Under NDA — Client name and identifying details anonymized
Client Overview
Our client is an Austin-based digital health startup founded by physicians and healthcare technologists. The company connects patients with licensed providers for virtual urgent care, mental health support, and chronic condition management across Texas and neighboring states.
When the client engaged Taction Software, they had validated their service model with a pilot program but needed a production-grade telemedicine platform to scale across multiple states.
The Challenge
The client faced four interconnected challenges:
HIPAA and HITECH Compliance from Day One
The app needed to handle Protected Health Information (PHI) — including patient demographics, medical history, prescriptions, and video consultations. Every data flow, storage decision, and third-party integration had to meet HIPAA Privacy and Security Rule requirements.
Real-Time Video Consultations
The platform required low-latency, HIPAA-compliant video calling with screen sharing for prescription review, file sharing for lab results, and recording capability where state regulations allowed.
Multi-Stakeholder Workflows
Three distinct user types needed dedicated experiences: patients (mobile-first), providers (web-based clinical workflow), and administrators (operations and compliance oversight).
EHR Integration Roadmap
While the MVP didn’t require EHR integration, the architecture needed to support future HL7 FHIR integration with Epic, Cerner, and athenahealth.
Our Approach
Taction Software’s Austin team led discovery sessions with the client’s clinical and product teams to map the complete patient and provider journey. We architected the platform using a HIPAA-by-default approach — every component, from infrastructure to UI, was designed with compliance as a baseline rather than an afterthought.
We worked in 2-week agile sprints with weekly demos and a dedicated Slack channel for the client’s product team. Our HIPAA-compliant mobile app development methodology guided every technical decision.
The Solution
Patient Mobile App (iOS + Android)
Authentication and Account Management
Secure account creation with multi-factor authentication and HIPAA-compliant identity verification.
Symptom Checker and Triage
Symptom checker with triage logic to route patients to appropriate care levels.
Provider Availability and Booking
Real-time provider availability with both instant and scheduled appointment options.
Video Consultations
HIPAA-compliant video consultations with end-to-end encryption, screen sharing, and file exchange.
Secure Messaging
Encrypted messaging between patient and provider with full audit trail.
Prescription and Records
Prescription delivery tracking, health record uploads, and complete visit history.
Provider Web Portal
Provider Dashboard
Real-time patient queue with priority filtering and triage information.
Clinical Notes
In-call clinical notes with SOAP note templates and ICD-10 lookup.
E-Prescribing
Surescripts integration for electronic prescriptions to retail and mail-order pharmacies.
Scheduling
Provider availability scheduling with state-by-state licensing controls.
Admin Console
Operations Dashboard
Real-time visit tracking, provider utilization, and patient wait-time metrics.
Compliance Audit Logs
HIPAA-required audit logs with tamper-proof storage and exportable reports.
Provider Credentialing
Provider onboarding workflow with credentialing and state license verification.
Reporting and Analytics
Operational and clinical analytics with customizable reports.
Technology Stack
Mobile
React Native (iOS and Android from single codebase)
Web Portal
React with TypeScript
Backend
Node.js with Express
Database
PostgreSQL on AWS RDS with encryption at rest
Video Infrastructure
HIPAA-compliant WebRTC service with signed BAA
Cloud Platform
AWS HIPAA-eligible services (EC2, S3, RDS, CloudWatch)
Authentication
OAuth 2.0 with MFA, AWS Cognito
Compliance Infrastructure
Signed BAAs with all third-party vendors, automated audit logging
Results
Launch Timeline
6-month build to production launch on schedule.
Compliance Validation
Successfully passed third-party HIPAA security assessment before launch.
Provider Onboarding
Onboarded 40+ licensed providers across Texas during soft launch.
Patient Adoption
Processed 1,500+ patient consultations in first 90 days.
App Store Performance
4.7-star average rating across App Store and Google Play.
Platform Reliability
99.8% uptime in first 6 months.
Architectural Validation
Architecture validated for future EHR integration with Epic and Cerner.
Why It Worked
HIPAA-First Architecture
Designing for compliance from sprint 1 avoided costly retrofits. Every data flow, BAA, and audit log was built in, not bolted on.
Austin Team Collaboration
The client met regularly with our Austin team at our Southwest Parkway office, enabling fast feedback loops and trust.
Cross-Platform Efficiency
Using React Native instead of two native codebases reduced build time by an estimated 40% while delivering native-feel performance.
Scalable Foundation
The platform now supports geographic expansion and EHR integration without architectural rework.
Looking to Build a Healthcare App?
If you’re building a HIPAA-compliant healthcare app in Austin or across the US, our team can help. Connect with our Austin healthcare app developers or call (512) 299-0926.